Who Is A Performance Improvement Coordinator?

A Performance Improvement Coordinator (PIC) is one such office whose mandate can either improve effectiveness and efficiency or resign a business to such a normalcy without any hope of continuous improvement of clientele satisfaction.

At the highest level, the National Strategic Office coordinates the performance of national business programs, Ministerial PICs oversees business programs at a Ministry level, down to departmental PICs. In schools, such an office is referred to as a staff development office. This arrangement is very welcome as it reflects the significance of the office to any organisation. In the private sector, they are referred to as ‘Business Process Specialists’ or ‘Organisational Development Professionals’.