Do's And Don'ts Of Customer Service

Filling station
Filling station

Do not call customer names like nkgonne, mmangwane, nkoko, malome and all that. Always call a client by his/her name that is why it is important to know the name of the customer to avoid calling them silly names.

Never use a cellphone, calling or answering a cellphone in front of a client, focus on a client and finish with him or her.

If you need to pick up a phone, thank the customer in front of you and pick up the phone, be brief and get back.

Editor's Comment
Happy Independence Day!

Independence Day holds immense significance for Batswana as a whole. It offers a moment for reflection and celebration of the country's achievements, while also prompting introspection.We must honestly assess whether the number of years of independence aligns with the progress we have made. While there is certainly much to celebrate, there are also pressing issues that require the attention of relevant stakeholders. Many Batswana are facing...

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