Do's And Don'ts Of Customer Service

Filling station
Filling station

Do not call customer names like nkgonne, mmangwane, nkoko, malome and all that. Always call a client by his/her name that is why it is important to know the name of the customer to avoid calling them silly names.

Never use a cellphone, calling or answering a cellphone in front of a client, focus on a client and finish with him or her.

If you need to pick up a phone, thank the customer in front of you and pick up the phone, be brief and get back.

Editor's Comment
Enough is enough!

On Saturday at around 9am it was reported that an accident claimed the lives of five people who happened to be related. The car they were travelling in is said to have attempted to overtake only to realise that the oncoming car was fast approaching. When the driver tried to get back to his lane, he hit the car he was trying to drive past whilst overtaking.Many quickly took to social media to show sympathy to the victims and also offer their...

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