The trouble with banks

Bank Gaborone and First National Bank are tied at the top of the rankings for the most customer-focused banks in Botswana, the 2013 KPMG Africa-wide Banking Industry Customer Satisfaction Survey has shown. The two banks scored 73.3%, followed by Stanbic (72.2%), Barclays (71.3%) and Standard Chartered (70.4%). While Bank Gaborone is a relatively new player in the market after coming in six years ago, the others are more established names in the industry.

The yet to be released KPMG report provides insight and results from their survey of over 25,000 retail banking customers from 14 countries across Africa including Angola, Botswana, Cameroon, Chad, C™te d'Ivoire, Ghana, Kenya, Nigeria, Senegal, Sierra Leone, Tanzania, Uganda, Zambia and Zimbabwe.