High water bills to be a thing of the past

For years, WUC’s customer service standard has been low due to complaints from clients about wrong billings among many others. WUC’s main excuse for estimated bills has been the fact that their employees are unable to access clients’ locked homes.

According to WUC, a card for the consumer was usually left for the latter to fill in and submit their metre readings to WUC but that has not always been the case for everyone. Unable to access people’s homes to get correct readings, WUC billing system has been estimating customer’s consumption and bills generated based on the estimated average consumption of three months. “No single plot will be billed on account of estimation because this tends to result in metre readings exceptions that are very difficult to manage and ultimately consequential high bills,” WUC Chief Executive Officer, Gaselemogwe Senai told the media in a press conference on Wednesday at the Gaborone Dam.