High water bills to be a thing of the past
Friday, September 23, 2022 | 1330 Views |
![WUC’s main excuse for estimated bills has been the fact that their employees are unable to access clients’ locked homes PIC: THALEFANG CHARLES](https://cdn4.premiumread.com/?url=https://www.mmegi.bw/mmegi/uploads/images/2022/09/23/51192.jpg&w=800&q=72&f=jpg&t=1)
WUC’s main excuse for estimated bills has been the fact that their employees are unable to access clients’ locked homes PIC: THALEFANG CHARLES
For years, WUC’s customer service standard has been low due to complaints from clients about wrong billings among many others. WUC’s main excuse for estimated bills has been the fact that their employees are unable to access clients’ locked homes.
According to WUC, a card for the consumer was usually left for the latter to fill in and submit their metre readings to WUC but that has not always been the case for everyone. Unable to access people’s homes to get correct readings, WUC billing system has been estimating customer’s consumption and bills generated based on the estimated average consumption of three months. “No single plot will be billed on account of estimation because this tends to result in metre readings exceptions that are very difficult to manage and ultimately consequential high bills,” WUC Chief Executive Officer, Gaselemogwe Senai told the media in a press conference on Wednesday at the Gaborone Dam.
The BDP as a party known to have ample resources has always held its primaries well in time, but this time around that was not the case. The first leg of the primaries was held last weekend, with the final leg being billed for the coming weekend. This time around, the BDP failed to shine in its primary elections. The elections were chaotic; most if not all polling stations didn't open at the specified time of 6am. Loyal BDP members braved the...