The long road to meaningful mindset change

It holds true that pre-conceived notions about one’s ability inherently have a bearing on what one can achieve and accomplish. It is equally true that mindset change is both as abstract and difficult as brain surgery, especially when required at a national level.

This month as public service technocrats gathered in Gaborone for their inaugural Human Resource conference, Directorate of Public Service Management (DPSM) director, Gaone Macholo, had some spine-chilling updates to share over the poor performance of service delivery in the country. According to Macholo, poor service delivery continues to be the hallmark of public service performance, severely harming project delivery. As an example, a meagre five percent of the Transitional National Development Plan (TNDP), which ends in March 2025, has been completed.