When President Ian Khama was sworn-in, there was this speculation that public servants would improve on delivery but this could not be further from the truth, some say. As if that were not enough, Khama's government introduced tough regulations and laws which force people to get their papers in order while on the other hand government officials are failing in their duties, people complain. To investigate the state of public service delivery, Mmegi photographer Kabo Mapetona and I masquerading as ordinary citizens went to the Department of Road Transport and Safety (DRTS) at Fairgrounds Mall, also known as Mmolo wa ga Dada on Tuesday morning arriving at around 7.30 am. There is a long queue outside the office but the door is still closed. Two young officers, who it seems had gone out to buy breakfast, walk in casually without giving their clients a second look. You can even smell the attitude of those young man in the air.
The Mmegi team approaches the first person in the queue and requests an interview and the young man turns away saying that he does not want to ruin his chances of getting a licence by blowing the whistle. Graciously, a middle-aged woman who wants to be known only as Mma Scotch, the second person in the queue agree to talk to the team.
