Leading the digitisation agenda

Mmegi: Digitisation means different things for different industries and for different players in the economy. Maybe we could just start by saying what is digitisation in the banking industry, what does it look like and what shape and form does it take within the corridors of the banking industry?

Makhupe: For us, the way we look at it is really around transforming our largely manual interventions and interactions with customers into secure digital platforms. And in the broader context, it means taking advantage of the digital infrastructure that exists or motivating for the right digital infrastructure to be in place. It also looks at “how do we bring everybody into the digital context?”