Leading the digitisation agenda :: Mmegi Online

Banking remains at the heart of the digital transformation taking place in the world at an unprecedented pace. For Botswana, the conversation around digitisation has often been framed in terms of both promise and lag but Bank Gaborone has positioned itself at the centre of this transition, seeking to redefine customer experiences by moving beyond manual interventions toward secure, accessible digital platforms. In this conversation, TIMOTHY LEWANIKA sits down with Bank Gaborone Chief Executive Officer, OLEBILE MAKHUPE, to unpack what digitisation means for the banking industry

Mmegi: Digitisation means different things for different industries and for different players in the economy. Maybe we could just start by saying what is digitisation in the banking industry, what does it look like and what shape and form does it take within the corridors of the banking industry?

Makhupe: For us, the way we look at it is really around transforming our largely manual interventions and interactions with customers into secure digital platforms. And in the broader context, it means taking advantage of the digital infrastructure that exists or motivating for the right digital infrastructure to be in place. It also looks at “how do we bring everybody into the digital context?”

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