FNBB pans for gold in customer data

Lorato Boakgomo Ntakhwana
Lorato Boakgomo Ntakhwana

“We know a lot about you. We even know things that you don’t know about yourself. That way we can even create new products that you don’t even know you need. It sounds scary huh.”

So close to being creepy as to be mistaken as a threat.

But these were just the words of First National Bank Botswana’s outgoing CEO, Lorato Boakgomo-Ntakhwana when announcing the bank’s new strategy of peering so obviously into their customers’ spending habits to sieve out information, which could turn out to have nuggets of gold.

Editor's Comment
Batswana need to do better to stop FMD

It is a clear signal that the government’s purse is empty and that our own behaviour has left veterinary officials fighting with one hand tied behind their backs. We have been here before. During COVID-19, many of us thought we knew better. We ignored simple rules, we carried on as if the danger was someone else’s problem, and the virus took lives and left our economy on its knees. We are still broke from that experience. Yet now, with FMD...

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