FNBB pans for gold in customer data

Lorato Boakgomo Ntakhwana
Lorato Boakgomo Ntakhwana

“We know a lot about you. We even know things that you don’t know about yourself. That way we can even create new products that you don’t even know you need. It sounds scary huh.”

So close to being creepy as to be mistaken as a threat.

But these were just the words of First National Bank Botswana’s outgoing CEO, Lorato Boakgomo-Ntakhwana when announcing the bank’s new strategy of peering so obviously into their customers’ spending habits to sieve out information, which could turn out to have nuggets of gold.

Editor's Comment
The Boko-led administration has to tread carefully

‘When you make peace withyourself, you make peace with the world’- Maha GhosanandaThis may come at a huge cost if not handled properly. What started off on Labour Day in Letlhakane this year, where Boko was in attendance when the militant lawyer-cum-trade unionist, Robert Rabasimane rebutted the President’s address in defence of the trade union has seemingly spiralled out of control. The issue is now creating a cat-and-mouse type of a...

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