BTCL gets harsh customer backlash

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What was meant to be a splendid breakfast meeting with customers turned unpleasant for Botswana Telecommunications Corporation Limited (BTCL) yesterday morning, as clients took turns to vent out gross discontent over the company’s poor services.

The meeting started with the  Chief Executive Officer Paul Taylor’s optimistic speech for the next 12 months, which was followed by colorful video presentations of the BTCL group’s products and services.

This was however followed by a stern reality check by a tirade of not so complimentary feedback from the BTCL customers that included Bank of Botswana, the University of Botswana, and the Strategy Office at the Office of the President, that did not mince words about their unhappiness with the unsatisfactory level of service from the BTCL.

Editor's Comment
Happy Independence!

We are 56 years old and what do we have to show for it? Looking at where Botswana started and where it is today, there are a lot of developments, but whether the developments match the number of years we have enjoyed as a country is a topic for another day.The fact that cannot be denied is we have seen major developments, but we are still lacking in several pertinent areas.Our beautiful country imports almost everything. We import fuel, food,...

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