BTCL gets harsh customer backlash

The meeting started with the  Chief Executive Officer Paul Taylor’s optimistic speech for the next 12 months, which was followed by colorful video presentations of the BTCL group’s products and services.

This was however followed by a stern reality check by a tirade of not so complimentary feedback from the BTCL customers that included Bank of Botswana, the University of Botswana, and the Strategy Office at the Office of the President, that did not mince words about their unhappiness with the unsatisfactory level of service from the BTCL.