Botswana is ready for BPO - experts

"Botswana is ready to get agents on the go by giving them basic competencies rather than one to three years of research," said Colin Caitens, a development partner at UK-based Academy of Excellence.

"The Accenture study came to the same conclusion that the kind of people we have are easily trainable. They just need a business training course, which is short," added Alan Boshwaen, chief executive officer of the Botswana International Financial Services Centre (IFSC).