Customer Service Advocates

It is no secret that customer service in our country leaves a lot to be desired! Many of the people who have had to ask for service from somewhere have at least one story to tell if not many, and the situation is not getting better.If anything things are going from bad to worse. It is not uncommon in our country for a paying customer to beg for service! Through this space we are going to tackle issues of customer service. Good customer service speaks to the provision of service to a customer before (at the enquiry stage), during, and after a purchase.

Do we see that happening in our country? Not all the time, and from the looks of things, it looks like most establishments, which hire people who deal with customers, don’t even bother to train their employees. For example, just the other day yours truly decided to make use of some grocery vouchers she had received as a gift. The vouchers did not have names imprinted, and there was nothing that specified that you needed your national identification card (Omang) to redeem the vouchers.