Worse still most left unattended despite having been in the queue as early as 5am. Most of those who had gone to convert their permits to the newly introduced computerised system blamed the change as the source of delays, with some even alleging that most staff members are still unfamiliar with the technology. Rhoda Sekgororoane, who does work permits on a consultancy basis, says since the system came into effect late last year delays have been prevalent but last week was the worst so far. "Network is always down and the sad thing is the staff just leave us without explaining what the problem is," she says.
She also blames the current leadership for failing to offer timely service delivery. "The regional director was recently transferred to the headquarters and the new leader doesn't know his team, and unlike the former he doesn't check if costumers are served well," she says. The South East Regional Office is very busy, by virtue of being the service centre for thousands of South African and Zimbabwean nationals. A concerned Zimbabwean, Ernest Ncube, who had gone there for three days and still did not get help, says service delivery at this point has gone from bad to worse with the advent of the computerised system.
