The Agony Of Visiting Nyangabgwe Ultrasonic Room

FRANCISTOWN: It is a very hot Thursday morning. Seven people are waiting in the queue to enter the ultrasonic room, department of radiology, Nyangabgwe Referral Hospital. Suddenly a stocky woman clad in a white coat burst out of the room.

She does not greet anybody. She simply shouts: "I am coming" as she rushes off. A murmur of disapproval greets her remarks. The reason is simple: People have been waiting for a long time in the queue. After about 20 minutes, the woman comes back and another patient goes in.

The line has now stretched significantly. A number of in-patients, some on wheel chairs, have joined. Groans and coughs can be heard from the patients. There is this particular man who is groaning in pain and the helpless nurse by his side cannot do anything. The woman in the ultrasonic room once again opens the door and utters her slogan: "I am coming" and dashes off. The patients protest but in vain as she disappears in the crowd in the corridor. She walks majestically as patients look at her appealingly. She does not seem bothered. Another 30 minutes or so passes before she comes back. A patient decides to confront her and lives to regret it. The woman yells at him and threatens not to attend to anybody because she has lost her papers and she is merely doing patients a favour. "Ok! Because you are complaining I am leaving you," she says as she bangs the door and prepares to take off. Other patients intervene by impressing upon the woman that the complaint is about poor service and not about her per se. She is told the patients are not concerned by the lost papers and she can take up the matter with the management. This is not enough to convince her as she bangs the door and leaves.

Editor's Comment
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