Inside FNBB’s plan to stay ahead of the pack

Writing in the group’s annual report for 2022 recently, First National Bank Botswana (FNBB) chairperson, Balisi Bonyongo noted the trend of heightened competition in the banking sector from both direct rivals and non-traditional financial services.

Essentially, the pandemic saw banks and related financial services providers boost their provision of digital services, as the response to COVID-19 included movement restrictions, travel bans and social distancing, the latter limiting the traffic in brick and mortar banking halls.