Mohohlo chides banking sector
Tuesday, February 17, 2015
Speaking at the official opening of Barclays Bank of Botswana head office in the Central Business District (CBD) recently, Linah Mohohlo reminded the banking industry that a modern customer is more discerning and demands better and convenient service as a basic right.
She said the results of a recent customer survey have identified banks as being among institutions that did not enjoy the wholehearted trust of the general public.
Smash-and-grab incidents became common at traffic lights, Automatic Teller Machine (ATM) bombings made headlines too often, cash-in-transit robberies terrified security personnel, while home invasions left families traumatised in the very places they were supposed to feel safest. The situation had reached alarming levels and threatened not only the peace of ordinary citizens, but also the country’s reputation as one of the safest and most...