Mohohlo chides banking sector

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Despite the increased competition and technological advances, the local banking sector has not delivered a commensurate improvement in the quality of service, the Bank of Botswana (BoB) governor has stated.

Speaking at the official opening of Barclays Bank of Botswana head office in the Central Business District (CBD) recently, Linah Mohohlo reminded the banking industry that a modern customer is more discerning and demands better and convenient service as a basic right.

She said the results of a recent customer survey have identified banks as being among institutions that did not enjoy the wholehearted trust of the general public.

Editor's Comment
Implement the recommendations Mr. President

The nation is eagerly awaiting this report to have a glimpse of what the recommendations are like, possibly for further debate. Mr. President, it’s our ardent hope that true to your promises, the public will have an opportunity to peruse the report and see if it reflects their interests as the Commission went around the length and breadth of the country collecting views of the people with some choosing to write to the Commission’s...

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