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Friday, July 25, 2014

In a recent 48-hour period I experienced service in four different countries on three continents. And it was all the same.

The relative proportions of good service I received in Botswana, South Africa, the United Kingdom and the USA were all roughly the same. There were examples of poor service (usually related to queues and any place where bureaucracy could demonstrate itself) and of good service (usually where an individual was either in charge or was given the power to make his or her own decisions).

Location made little difference.

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