Even more rights

Is that even true? Is it true that we’re unprotected? I don’t believe so and that’s because I’ve read many of the laws and regulations that have been passed and issued over the years and they make good reading. In fact, we’re very well protected. In principle.

But maybe not in practice. The bad news is that I don’t think the bodies appointed by Parliament to enforce these excellent rules are always as aggressive as we need them to be. Perhaps worse, consumers like you and me haven’t been adequately taught what our rights are. How can we complain about something improper when we don’t know what’s proper?