�Can you take it?�

Friday, May 23, 2014

Can you take criticism? Really? It’s one of the marks of someone truly grown-up and mature that they can take criticism. I’m not talking about being attacked or insulted, I mean the complaints that we all have from time to time about things we’ve said or done.

Well can you?

If you can’t then the bad news is that you’re going to have problems in life. It certainly means you’re never going to have a successful career in business because sooner or later everyone who makes a living by selling products or services will screw up and get complaints. Even if it’s not your fault you’re going to encounter a customer who’s angry, upset or disappointed and it’s going to be your job to deal with it.

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