Frankly it doesn’t matter whether you approve or not, the entire customer service landscape has been overturned by an earthquake. An earthquake called Facebook. A member of our Facebook group recently commented that when consumers have a complaint about the service they have received, instead of posting their complaint on Facebook, they should: “first consult people who are working in that place rather than rushing to this portal. How will we learn to correct our mistakes as service providers or as we serve you as customers? I have also realised that most people who rush to report, are those that are stressed with different stresses, eg money, being dumped. Know that where your rights end, someone’s rights start.”
To some extent I agree with this person. When we get bad service we probably should raise it with the people at the store, business or office where we feel we were abused or mistreated. But that’s not always possible, is it? If we bought a pizza or chicken meal and only realised it was sub-standard when we got home, must we really drive all the way back to the restaurant to complain?
