A liar or a fool?

They’re deliberately lying, they’re foolishly talking on a subject about which they know little or nothing or they’ve just repeating a falsehood that someone else told them. The nature of working with consumer rights is that we encounter all of these groups.

A few consumers who come to us with a complaint sometimes turn out to have lied to us to get our support, sometimes they’ve even lied to themselves as well. Others can politely be called naïve, perhaps ignorant and that’s what gets them into trouble. The last group are the ones who lack scepticism, not questioning anything they hear.