Poor customer service is Botswana's hallmark

I saw the story BTV carried on poor service delivery in government hospitals (Tuesday 10 April 2007). And we are all thinking "what else is new"? Poor customer service is a norm in Botswana, such that it is no longer hard to figure out why not so many people are enthusiastic about investing in our country.

The situation at our hospitals is heart wrenching. It's not at all unusual to find a nurse screaming at a patient, mistreating a patient or shouting from the top of her lungs to another nurse across the hall to have the CD4 count results of the patient in the consultation room delivered to them. Anyone who has been to a government hospital has a horror story to tell.

 

Editor's Comment
Let’s stand against the menace of ‘CAT’

Methcathinone’s addictive grip is tightening, and its consequences are devastating. Lives are being ruined, families torn apart, and futures dashed by its destructive power. The drug’s allure knows no bounds, with various methods of ingestion making it accessible to users of all preferences.Whether it’s snorted, smoked, injected, or taken orally, the outcome is the same: a path of ruin and despair. It is time for action. The government,...

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