World Consumer Rights Day paramount in the development of a strong consumer base

Correspondent | Tuesday March 21, 2017 14:58

Local consumer rights bodies continue to play a strong part in protecting consumer rights as well as inherently urging businesses and brands to enhance their offering and fair practice.

This is central to the development of a strong, fair and thriving consumer base, according to Stanbic Bank Botswana.

According to Consumers International, “World Consumer Rights Day (WCRD) is an opportunity to promote the basic rights of all consumers, demanding that those rights are respected and protected, and a chance to protest against the market abuses and social injustices which undermine those rights.”

The theme for this year is “Building a better digital world consumers can trust.”

Stanbic Bank Botswana continues to invest in systems, process and solutions which have the consumer, and indeed the customer, at heart. This forms an integral part of the bank’s strategy to make progress real and move Batswana forward, says a statement from the bank.

 “Our customer is at the heart of who we are and what we do.  Thus, we have their interests and needs in mind at every turn. A focus on the customer experience is only one part of this. At every stage, we ask ourselves: is this the best solution? Is this a fair solution? Are we within ethical and moral bounds? Most importantly, is there a strong sense of trust.

These are vital questions to ask, and indeed, vital things to ensure we live true to in all that we do. There is always room to do more and do better and we remain committed to joining our global counterparts in ensuring a  #BetterDigitalWorld.” Said Irish Kaisara, Stanbic Bank Botswana Head of Services,

The bank continues to introduce a number of digital systems and solutions as part of its overall banking ecosystem. With such a platform, the need for clarity, conformation and education around basic rights and responsibilities is paramount.

This therefore remains a strong belief of the Stanbic Bank Botswana philosophy of doing business.

“We celebrate consumers, but more importantly, we reaffirm our promise to them to do what is right by them, and to continue to put the customer first,” concluded Kaisara.