BotswanaPost encourages customers to pay rentals
Staff Writer | Thursday December 22, 2016 13:49
According to the post’s acting general manager -marketing and communications, Joyce Manase-Ntau they are encouraging their customers to beat last minute queues and avoid penalties to the extent of even losing their boxes.
“As we enter into the festive season, BotswanaPost would like to encourage its valuable customers to renew their postal box rentals before the anticipated end-of-year congestion at post offices,” she said. Manase-Ntau said the festive season is a period of great excitement filled with a celebratory mood, and can sometimes lead to risks of customers forgetting to renew their postal boxes and encouraged customers to “beat” last minute queues. “While most of our customers are only aware of the standard mail boxes seen around the country, and of late the home mail delivery boxes as well, few are aware of our Premier Boxes which are state-of-the-art, accessed via a personal code and housed in a vault at Masa Centre. These are bought and renewed in a similar manner like the other,” she said.
In addition to the traditional over-the-counter payments made at post offices, BotswanaPost has also availed an alternative and convenient means to pay for postal boxes through the BotswanaPost Mobile App at anytime, anywhere across the globe.
The channel also allows customers to purchase prepaid electricity, prepaid airtime and pay for their water bills on the go. This can be downloaded through the Apple Store for iPhone users or Play Store for Android users.
Last year BotswanaPost in collaboration with the Ministry of Transport and Communications piloted the home mail delivery in the areas like Block 7 (Ditimabadimo) and Block 8 (Marapoathutlwa)
The project, which falls under the National Addressing Standard and Postcodes, is expected to shift the way people have been receiving their mail, as they will now get it on the post boxes that will be set up outside their homes not postal addresses.
The decision to embark on home delivery of mail is a response to the ongoing global trends in the postal business. It is aimed at improving the customer experience and offering convenience.