FNB continues to engage with customers
Staff Writer | Tuesday April 26, 2016 14:55
FNB believes that having a close relationship with customers is fundamental in improving the banking experience, and this could only be achieved through customer engagement sessions where both parties get to share ideas, experiences and way forward to solve customer angst.
Sharing a holistic value proposition with customers, the Head of Premier Banking Kabelo Ramaselwana unpacked the lucrative proposition, which includes the introduction of Premier suites and Premier Bankers solely availed for their utilisation.
“A team of well trained bankers is availed at your finger tips, should you require some help with banking or your account, just call our service suite and a specialist will help you effortlessly, you do not even have to come to the branch for help,” said Ramaselwana. This service curbs branch visits immensely hence saving time for valued customers. In addition to the Service suite, FNB Premier offers attractive Visa benefits to their Platinum card holders such as a discount at Altech car tracking, a credit card with default limit of P15 000.00 and many more. FNB Business remains persistent in providing tight proof solutions that gives the customer the power to control and manage their finances with ease. “We continue to provide groundbreaking solutions such as the eWallet Bulk Send, Instant Accounting,
ATM Advance and Online Banking to upgrade and better our daily operations,” said Head of FNB Business Khalala Mokefane.
Ewallet Bulk Send is FNB’s latest revolutionary innovation, an amplified version of the eWallet service that allows business account holders to pay multiple recipients at a go through FNB online banking. The service is envisaged to further bank the un-banked and contribute to the Bank’s efforts of financial inclusion for all.
Kemiso Ben
Communications Manager
First National Bank of Botswana Limited