Mascom compensate customers

Goitsemodimo Kaelo | Thursday January 28, 2016 16:51

The outage, which the network provider says was caused by a major power and a malfunction of their back-up systems left many customers frustrated as Mascom services were affected as it lasted for several hours. 

“We would like our clients to be assured that this regrettable situation received the highest level of attention from the Mascom Management and Technical teams,” said Mascom’s Chief Communications and PR officer Tebogo Lebotse in a statement on Thursday.

“In appreciation of the patience, support and loyalty received from our clients we will provide the following as outage compensation and to also extend good will to all subscribers.” 

Mascom says that their technical teams were able to restore services on the same day. But in appreciation Mascom says it is compensating customers for the patience, support and loyalty exhibited on the day. 

The network provider says has offered to offer full compensation for all customers who had subscribed for time-based-services by extending the time they lost when the services were cut.

Prepaid customers will be afforded a 10 percent extra bonus for any recharge amount done from January 29 to 31, 2016 while Postpaid customers will also get a 10 percent discount on their January bill.