Orange launches new e-billing facility
Staff Writer | Monday July 27, 2015 15:06
The Poso Online platform offers an electronic billing facility for Orange Post-paid customers, giving them access to their account information at their fingertips. The system offers a number of benefits, which are geared towards customer convenience.
*Customers will be able to receive their monthly bills in a timely manner
*Customers will now be able track their monthly statements
*The service will allow customers to access and pay their online bills anywhere anytime 24/7 (where there is a stable internet connection)
*Above all Customers can do all this in the comfort of their homes or offices without the hassle of long queues.
According to Orange PR and Foundation Manager, Boga Chilinde-Masebu Orange Botswana is the first and only mobile network provider offering this service.
“We are very happy to have Botswana Post as a partner to help us move forward in our thirst for innovation and excellent customer service. Botswana Post is our long term Business Partner and we are working with them on a number of initiatives. We believe that we both have strong capabilities and a drive for innovation which could be put into best use to further establish mutually beneficial partnerships,” she says.
The e-billing facility is just one of the many cutting edge innovations from Orange which are aimed at making the lives of the customer easy. Last year, Orange launched a self-help mobile application, developed for their prepaid customers. The application, which is called Orange Yame or My Orange, allows prepaid customers to manage their accounts on the go.
Customers can easily check their balances, recharge their accounts, search for available services on Orange and select any services to subscribe to.
“We continuously push our limits in ensuring that customers enjoy the possible best service on our network. This Mobile application, is the first of its kind in Botswana and it gives customers the liberty to monitor their airtime and data bundles usage. The application further allows customers to send feedback on our current solutions or offers, making it easy for us to quickly respond to their needs,” she said in closing.