Engen and DHL launch �Express Easy�

Correspondent | Monday October 20, 2014 17:06

 

“Express Easy” is a service that will give customers access to global express services on a 24-hour basis at Engen service stations. Customers can now send their parcels or documents locally and internationally at anytime by simply walking into a nearby Engen.

This is a great way the multinational companies are offering their valued customers convenience and affordable rates. “Botswana is the second country to try out this project after Namibia,” said Engen Southern Africa Marketing and Communications Manager Khanyi Mamba. According to Engen Botswana Managing Director, Chimweta Monga, the six service stations, which will take part in the pilot project are Engen Bontleng, Western by-pass, Nko ya Phiri, Commerce Park, Pula and Phakalane.He further noted that, “This is an exclusive business arrangement between the two  ompanies and they hope it will be long term.”

Monga also revealed that Engen has always dared to be different from its competitors by improving customer service and uplifting the experiences of customers. Customers will have options when using

Express Easy such as variety of envelope/ box sizes offered by DHL by its corner service point. These products will be used to package goods or documents and will determine the fixed prices offered by DHL.If successful, the project will spread to the rural areas of Botswana and across the continent. DHL Botswana Country Manager, Mokgethi Magapa stated that, “ The express logistics industry,and specifically retail services for consumers and small and medium enterprises are becoming hugely important in Botswana.”

He further said that for them to better service the market and open up global opportunities for students, small business owners and general consumers, they needed to both increase access to their express products but simultaneously making it easier and more affordable for consumers.

Magapa also revealed that they saw Engen as a better partner because they are an African business with an extensive retail network across the continent whilst DHL is a world leader in international express services so when two giants meet, the consumer will certainly benefit.

Employees of the six aforementioned service stations will undergo training on the project so as to better serve the consumers efficiently. Engen dealers will also receive support from DHL in terms of discounted prices, merchandising and training, The expansion of the project may be done in the first quarter of 2015.

Transportation of the goods or documents will be done by DHL through pick ups at Engen service stations. Dealers of Engen will also receive full presentation from DHL Commercial team on how the project will work and how they will benefit from it.