BOCRA launches consumer centric strategy
Isaac Pinielo | Wednesday September 24, 2014 15:47
Launching the strategy in Gaborone, BOCRA Chief Executive Thari Pheko explained that the strategy, which spans from 2014-2019, identifies six key result areas through which it aims to deliver consumer satisfaction.
He said over the five-year period, BOCRA would focus on universal accessibility to communications services; competitiveness of the sector with a bid to deliver affordability; protection of consumers and efficient management of scarce resources among other key results areas.
“The launch of the five-year strategy marks a new chapter on the BOCRA journey. With this Strategy, BOCRA has set itself a Big Hairy Audacious Goal (BHAG) defined by two indicators: Access and Use,” he said.
According to Pheko, the Authority aims to position Botswana among the best in Africa by improving access to and usage of ICT assessed by the International Telecommunication Union (ITU).
He noted that this should satisfy customers and improve the Authority’s standing in the world map thus placing Botswana as one of the centres of excellence for (ICT) and communication services.
BOCRA’s mandate spans four communications sub-sectors that include telecommunications, broadcasting, Internet and postal services.
Pheko stated that Botswana has done relatively well in terms of telecommunications development, adding that BOCRA will need to drive the other sub-sectors to equally develop to a satisfactory level, particularly postal sub-sector that until March 2013 had been self regulating.
Minister of Transport and Communications Nonofo Molefhi said the BOCRA acronym with its multi coloured dots, will not mean anything to Batswana if the parastatal does not uphold a value system that is consistent with the expectations of those that it has been created to serve.