Marsh, Alexander Forbes merger boosts clients

Mpho Mokwape | Wednesday March 5, 2014 09:58

 

Both the Alexander Forbes Risks Services and Marsh businesses are operating under one roof effective from December 2013. Marsh Botswana managing director, Fritzgerald Dube told Mmegi Business.

“The new organisational structure has been designed specifically to improve overall service levels to clients, as well as to produce divisions that will provide specialist knowledge to different segments of our client base,” Dube said during a client appreciation event last week.

This event is of paramount importance to the Marsh client service agenda, as it affords us a distinct opportunity to interact with you our esteemed clients, in a relaxed atmosphere, with the whole objective to build solid business relationships.

The MD said the acquisition demonstrates the company’s strong commitment to all clients, adding that Marsh could only be effective in providing risk management services when it has an effective structure

 “The most important stakeholder to any business is the client, for without the client, there can be no business. It is in this regard, that your valuable feedback is of crucial importance to us, in our journey to elite and service excellence,” said Dube.

“This is a partnership that requires continuous guidance and therefore we count on you to guide us where we need to improve.”

Marsh is a global leader in Insurance broking and Risk Management and it teams with its clients to define, design and deliver innovative industry specific risk solutions that help them to protect their future and thrive. Marsh is owned by the New York listed, Marsh & McLennan Companies.