Marina opens new station for clients

MARANYANE NGWANAAMOTHO
Staff Writer | Wednesday December 9, 2009 00:00

Marina public relations officer, Kagiso Motsumi, told Mmegi that the hospital noticed the need to have people who are dedicated to assisting clients and giving them the attention they deserve. 

'Sometimes nurses have to be pulled out of offices to assist clients with minor problems, which causes delays. It is not even their work to be doing that,' she said. 

A doctor at the hospital, Bal Sharma, said their reception is overburdened because it serves as a registration point, payment point and a help desk.  He said the hospital has therefore, realised the need to construct a new service point near the entrance to serve as a help desk. He said that 15 people have been engaged to work at the new station attached to the accident and emergency unit and the specialised clinics to help customers.

The 15 people are well-vested on issues of communications, public and customer relations. 'Again, with the installation of the toll free line there is also need to have staff to manage it,' he said. Sharma added that the trial phase of the campaign will last six weeks.

The second leg starts in January after the evaluation of the first campaign.