Old Mutual launches customer-centred funeral cover
Pauline Dikuelo | Wednesday April 22, 2026 06:00
Under the latest offering, Ka Metlha Funeral Cover, the insurer’s customers can choose who to cover; either themselves, their spouses, children, parents or even extended family. Officials said the product allows policyholders to cover up to 17 family members under a single policy, ensuring that everyone who matters is protected. Old Mutual Life Insurance Botswana’s Ka Metlha offers cover of up to P120,000 per policyholder. Old Mutual Botswana Managing Director, Reason Nyamambi, highlighted that the industry is at a natural point of evolution. He told a gathering to launch the product that modernising funeral insurance involves simplifying processes for families while equipping brokers with the tools they need to serve clients with greater speed, clarity, and confidence.
“Ka Metlha is built to make the claims process straightforward, efficient, and customer-centred, with valid claims paid within two hours. “This is critical because funeral claims are inherently urgent. Families need timely support when it matters most,” Nyamambi said. He added that claims can be processed through digital submissions, with the group guaranteeing faster payouts. “Ka Metlha is flexible, affordable, and easy to access through digital channels such as WhatsApp and the Old Mutual website,” the MD said. According to Nyamambi, the launch of Ka Metlha Funeral Cover signals Old Mutual’s continued growth, expanding reach, and deliberate focus on addressing the needs of the retail market. “It reflects how far Old Mutual Life Insurance Botswana has come since formally entering the life insurance market in 2017, and demonstrates our commitment to continuing this journey with solutions that are relevant, accessible, and built for the future,” he said.
Since opening its doors nearly nine years ago, Old Mutual Life Insurance Botswana has been anchored in trust, discipline, and a strong commitment to meeting customers’ real needs, the MD added. Over the years, the company’s life business has primarily served the corporate and Small and Medium Enterprise markets, building strong partnerships and providing protection solutions that have supported businesses and working Batswana across the country. “We then took an important step into the retail market with the launch of our first credit life retail offering in 2021, broadening access to protection for individual customers and laying the foundation for where we are today,” he added. Nyamambi emphasised that for brokers, the new product is not about replacement, but empowerment. Brokers have long been at the heart of funeral insurance distribution, serving as trusted advisors to families over many years.
As client needs and expectations continue to evolve, he said the industry has an opportunity to modernise processes in ways that make it easier for brokers to serve clients effectively. By modernising traditional processes, brokers can be better supported in delivering a seamless and transparent experience—one that reflects the dignity and trust at the core of the product.