FNBB’s CashPlus transactions hit P7.8bn
Pauline Dikuelo | Wednesday December 3, 2025 06:00
The Botswana Stock Exchange-listed and the country’s largest commercial bank stated it recorded a transactional value of P7.8 billion during the reporting period, up from P5.5 billion in the prior year. The expansion was supported by a growing network of 1,794 CashPlus agents nationwide, it revealed. FNBB stated in the 2025 annual report that CashPlus averaged 393,015 unique monthly users, which is a strong indication of the platform’s expanding reach and adoption. “This level of engagement highlights the strong adoption of our inclusive banking solutions,” the bank said, crediting its broader digital inclusion strategy for the positive momentum.
'Solutions such as CashPlus, eWallet, eWallet Pro, and Pay2Cell continue to reshape how clients access financial services by offering fast, secure, and convenient channels for sending and receiving funds,' the bank added. CashPlus, in particular, has been instrumental in extending financial services beyond conventional banking halls. The service allows both its clients and non-clients to withdraw or deposit cash, redeem eWallet funds, purchase electricity and airtime, and settle bills using only an active mobile number and a one-time PIN. “This innovative solution extends our reach beyond traditional banking channels, promoting financial inclusion and enhancing service accessibility,” the bank officials said in the report. Meanwhile, FNBB delivered a strong financial performance for the full year, with profit before tax (PBT) rising six percent to P1.884 billion.
According to the bank, the growth was underpinned by increased transaction volumes, an uptick in advances across all client segments, and the successful execution of a cost transformation strategy. During the same period, total income after impairments grew by five percent, while operating costs increased at the same rate, resulting in an improved cost-to-income ratio of 47.5%, down from 49.4% the previous year. On the other hand, interest income climbed six percent, supported by a 12% rise in client loans, while interest expense fell 4% due to prudent liquidity management despite a reduced deposit base.
Non-interest income grew 12% to P1.780 billion, reflecting strong client activity and the bank’s ability to deliver convenient, contextual solutions across digital and physical platforms. FNBB’s client numbers rose by seven percent, with transaction volumes rising across all major lines. Meanwhile, operating costs remained contained, increasing by five percent year-on-year. The bank noted that employee expenses rose 13% as FNBB continued to invest in talent development and retention, while other operating expenses declined five percent, driven by disciplined cost control and process optimisation.