‘Creative Insights’ queue manager shows Bots ready for tech’
Otlarongwa Kgweetsi | Wednesday February 19, 2025 11:08
Speaking recently at the launch of QFlo, a digital queuing solution developed by Creative Insights, he said in the modern economy, digital transformation is no longer optional but necessary for the nation’s progress. The junior minister also highlighted that solutions like QFlo, which provide practical and scalable services, reflect the country’s readiness to embrace technology for the benefit of businesses and the general public. QFlo enables users to remotely manage queues through mobile devices and printable tickets, reducing waiting times and optimising service delivery. Its development and commercialisation were supported by the Botswana Digital and Innovation Hub (BDIH) and the Botswana Innovation Fund (BIF), which played a critical role in providing funding, mentorship and industry connections.
The collaboration amongst government agencies, industry players, and start-ups is crucial in transforming promising ideas into viable market-ready solutions, officials said. BDIH Board chairperson, Ogone Mothooagae, said the launch of QFlo demonstrates the potential that exists within the country’s innovation ecosystem. He emphasised that BDIH remains committed to creating an enabling environment for innovators by providing access to resources, expertise, and investment opportunities. Mothooagae noted that initiatives such as QFlo are part of Botswana’s broader effort to diversify the economy beyond mineral resources and build a strong foundation for a digital and knowledge-driven future. Creative Insights founder and CEO, Justice Williams, reflected on the journey of bringing QFlo from concept to market and acknowledged the challenges they faced in the process.
However, he credited the structured support from BDIH, BIF, and other stakeholders for making commercialisation of the project possible. Williams stated that the launch was only the beginning and expressed optimism about expanding QFlo’s reach beyond Botswana to showcase locally developed innovations on a global stage. The launch event, which was held at the Botswana Digital and Innovation Hub (BDIH) Science and Technology Park, also served as a reminder of the broader role of institutions such as BDIH in driving Botswana’s digital transformation.
For his partz BDIH Acting CEO, Diane Mongudi, noted that the success of QFlo is a testament that ideas are possible when they are met with the right opportunities. He noted that QFlo’s journey highlights key lessons for the country’s innovation ecosystem, including the importance of incubation, investment, and strong industry networks in bringing new technologies to the market.