Operations Manager

STAFF WRITER | Friday September 20, 2024 09:40

 

Operations Manager

Afro Ventures Botswana (Pty) Ltd T/A andBeyond requires a capable, stable, and energetic Operations Manager. andBeyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily as well as care of both communities and the environment.

Key Outputs:

•Oversee all aspects of guest services to ensure each guest enjoys a personalized and memorable experience that aligns with our 5-star standards.

•Continuously seek opportunities to enhance guest satisfaction and exceed expectations through innovative service offerings and attention to detail.

•Ensuring 5-star guest experiences

•Responsible for the financial performance of each business unit

•Compilation of budgets and financial controls including month-end processes and payroll

•Operational business reports to the Regional Manager

•Oversight of all the departments at the lodge level

•Ensure inter-lodge communications and cooperation are maximised.

•Staff skills development and empathy

•Responsible for health and safety implementation

•Ensure sustainability goals are met and standards are maintained.

•Consolidation of Guest Feedback at the Lodge level and regional level

•Day-to-day planning and logistics for lodges

•Experience in bookings systems as we as stock control programs

•Find innovative ways to maximise the efficiency of appliances in order to work towards carbon net zero emissions

Qualifications:

•Knowledge of Microsoft programs

•Minimum of 10 years experience in a hospitality management position

•Valid Drivers’ Licence

Skills and Personal Characteristics

•An outgoing, warm, friendly personality, with good command of the English language and exceptional communication skills

•The ability to work under pressure and the self-motivation to meet deadlines.

•High energy levels and great staff motivator

•Passionate about creating memorable experiences for individuals.

•Good interpersonal skills and superb attention to detail

•Excellent financial acumen

•Willingness and ability to share information, and to teach and inspire others.

•Must be willing to work extensively in remote areas. This is not a town-based position.

•Good knowledge of Southern African countries

•Technical Knowledge

•5 Star Food & Bev Knowledge

•Previous experience doing corporate social responsibility work

Apply Afro Ventures (Pty) Ltd T/A andBeyond. Postal Address: Private Bag BO34, Boseja, Maun.

Physical Address: Plot 536, Mathiba Road, Maun. Contact number: 6861979.

Closing Date: 05 October 2024