BotswanaPost scoops Universal Postal Union (UPU) Quality of Service of Service Fund (QSF) Award
Correspondent | Tuesday May 9, 2023 06:00
The National Designated Postal Operator was conferred the award on May 4, 2023 by the UPU director-general, Masahiko Metoki, following BotswanaPost’s exceptional results in improving the quality of its international mail delivery service.
In recognition of this milestone, the CEO Cornelius Ramatlhakwane when receiving the award indicated that the award was a testament to the continued investment in the vast benefits of modern technology for business growth and more importantly to contribute to positive customer experiences much needed in the sector.
The UPU’s Quality of Service Fund (QSF) is a funding platform for developing countries to implement projects that aim at improving the quality of service of the global postal network in general and focusing on strengthening the domestic postal network and infrastructure of beneficiary countries. The QSF Board has been conferring awards for the best-implemented QSF projects, since2007.
The decision as to which postal operator receives an award is informed by the results of project evaluations carried out during the previous year in which BotswanaPost was recogniaed. This award solidifies BotswanaPost’s commitment to all its customers to ensure that we continue to improve service delivery and up hold quality standards for the benefit of our customers.