US guru drills Lands Ministry on service delivery

Desperate: Land seekers frequently stampede merely to apply
Desperate: Land seekers frequently stampede merely to apply

The Ministry of Lands and Housing has roped in US customer service strategist, John Tschohl, to revamp the troubled ministry’s service delivery processes.

The veteran expert’s entry comes in the wake of repeated skirmishes at land allocation initiatives countrywide, in which desperate landseekers have stampeded even to merely submit applications. In the latest such incident, police were forced to fire teargas and arrest landseekers at a rowdy land application process at Letlhakane sub-land board last month. Yesterday, Tschohl, a customer service speaker whose career spans nearly 40 years, began imparting the key ingredients to customer satisfaction and excellent service delivery to over 500 ministry frontline employees from across the country at a three-day seminar.  Tschohl said for the ministry to be at the forefront of customer service, its employees ought to see themselves in the business of customer service, not as a government organ.

“You are not a government organisation, you are a customer service organisation,” he advised.

Editor's Comment
Reconciliation talks excite Batswana

Many have made it very clear that there is nothing more they would prefer than seeing the two ending their feud and working together for the good of the country.While some Batswana dismissed reconciliatory efforts as a political ploy, many Batswana welcomed the move with open arms because it is obvious that the feud between the president and former president has not been looking good for the country.The misunderstanding that seems to have started...

Have a Story? Send Us a tip
arrow up