US guru drills Lands Ministry on service delivery

The veteran expert’s entry comes in the wake of repeated skirmishes at land allocation initiatives countrywide, in which desperate landseekers have stampeded even to merely submit applications. In the latest such incident, police were forced to fire teargas and arrest landseekers at a rowdy land application process at Letlhakane sub-land board last month. Yesterday, Tschohl, a customer service speaker whose career spans nearly 40 years, began imparting the key ingredients to customer satisfaction and excellent service delivery to over 500 ministry frontline employees from across the country at a three-day seminar.  Tschohl said for the ministry to be at the forefront of customer service, its employees ought to see themselves in the business of customer service, not as a government organ.

“You are not a government organisation, you are a customer service organisation,” he advised.