As they turned 40, BIC says they were proud of a clientele data base of 17,000 customers‚“We have managed to retain customers who have been with the company from when it first opened doors for business,” says Komissa Burzlaff BIC Strategy Development & Marketing manager. With a staff compliment of 79, Burzlaff says BIC operates from three offices in the country, the head office located in Gaborone and two branches in Francistown catering for the Northern region and another in Maun, where they mostly cater for the tourism and aviation industries. As they celebrate 40, the BIC says claims payment turnaround time has immensely improved from the previous years. “Clients have experienced faster turnaround times and improved service delivery. Claims payment is critical in our business operations because clients base their judgements on the organisation’s ability to pay claims and the turnaround time; the trust and loyalty factors are driven by our ability to pay claims on time, and where possible exceed clients’expectations”.
Nurturing talent and continuous skills development is another area BIC prides itself in, according to Burzlaff
