On May 2, through an internal circular No2 of 2024, the Commissioner General, Jeanette Makgolo informed staff that the tax agency is currently undergoing an organisational structure realignment project. In the letter, BURS proposed to staff that those who wish to voluntarily separate from the organisation can apply to their section heads, following their meeting with the management forum. To position BURS with the modern organisational structure, the country’s revenue service undertook a decision to plunge its employees who aren't in alignment with the new structure following their strategy review back in 2022.
This was after the International Monetary Fund undertook an assessment of BURS to benchmark its revenue administration against international standards and identified challenges in the organisational structure. However, some employees of BURS applied to the court for intervention. The reasons being that the employees who weren't unionised felt they had no representation in the process, by so doing they argued that they weren't included in the consultations of the retrenchment exercise. The 34 employees bemoaned that, unlike their unionised colleagues, they had challenges in being appraised on the restructuring exercise, how it impacted them, or the type of settlements they could settle for. They then grouped themselves and chose a representative but the employee was never inducted into the committee nor was he given any material and information to appraise him of the discussions and resolutions of the committee.
