The trouble with banks

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Contrary to the Africa-wide situation, Batswana do not care much about the financial stability of the bank but would rather have quality service first and cheaper rates later, reports LAWRENCE SERETSE

Bank Gaborone and First National Bank are tied at the top of the rankings for the most customer-focused banks in Botswana, the 2013 KPMG Africa-wide Banking Industry Customer Satisfaction Survey has shown. The two banks scored 73.3%, followed by Stanbic (72.2%), Barclays (71.3%) and Standard Chartered (70.4%). While Bank Gaborone is a relatively new player in the market after coming in six years ago, the others are more established names in the industry.

The yet to be released KPMG report provides insight and results from their survey of over 25,000 retail banking customers from 14 countries across Africa including Angola, Botswana, Cameroon, Chad, C™te d'Ivoire, Ghana, Kenya, Nigeria, Senegal, Sierra Leone, Tanzania, Uganda, Zambia and Zimbabwe.

Editor's Comment
Congratulations Anicia Gaothuse!

The contest had 10 beautiful young girls as finalists and unfortunately only one could wear the crown.The judges picked Anicia Gaothuse. To all those who feel their contestant should have won ahead of Anicia for whatever reason, hardly; the judges found Anicia to be the best among the best, so desist from disrespecting our newly crowned queen on social media or anywhere else, for that matter! Each of the 10 beautiful young women had supporters...

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