Managing human capital during COVID-19

A new realm of possibilities has opened up in many aspects of our lives. One of the most essential roles in any organisation - Human Resources, has accepted and adapted to the ‘new normal’ through a series of targeted interventions. As a role that carries the heart of any organisation through its people, it is imperative that as we transform, we don’t leave our Human Capital behind.

As FNBB HR Director, I am responsible for the human capital practice at the Bank. This means I am tasked with the development and execution of the HR Strategy to enable successful implementation of the Bank wide Strategy. One of the focus areas of the Bank’s 2025 Strategy, is digitisation and robotics. This digitisation has a major impact on how customers experience the FNBB service. What used to require various visits to the bank can now be done online or on the phone and this drive for efficiency and convenience will continue. In order to maintain our position as market leader, we must think differently around skills development to appropriately resource the new Bank.