Do's And Don'ts Of Customer Service

Filling station
Filling station

Do not call customer names like nkgonne, mmangwane, nkoko, malome and all that. Always call a client by his/her name that is why it is important to know the name of the customer to avoid calling them silly names.

Never use a cellphone, calling or answering a cellphone in front of a client, focus on a client and finish with him or her.

If you need to pick up a phone, thank the customer in front of you and pick up the phone, be brief and get back.

Editor's Comment
Let’s get the constitutional amendment right

Their concerns highlight the need for meaningful dialogue between government and relevant stakeholders to ensure the best interests of the country are served.This was in addition to other voices from opposition politicians and civil society organisations.The stance underscores the importance of citizen participation in the constitutional amendment process. The AFM rightly assert that such weighty matters demand thorough discussions to reflect the...

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