Good Customer Service Plays A Significant Role

Here are some of the tips for Customer Service Personnel/ Executives. Customer Service Personnel or Executive is the key to every organisation or company. He/she has the power to grow or bring down the organisation. Customer Service Personnel/ Executive is the face of every organisation so that means he/she adheres to the five principles of Customer Service-Be Polite, Smile Always, Be Humble, Thank You and Be Smart.

Be Polite:-Greet Customers with a welcoming face or a relaxed voice on the phone. Introduce: Your company, your name, above all thank the customer for calling. Example: Good morning thank you for calling…….Mpho speaking May I assist you?