Poor customer service is Botswana's hallmark

Friday, April 13, 2007

I saw the story BTV carried on poor service delivery in government hospitals (Tuesday 10 April 2007). And we are all thinking "what else is new"? Poor customer service is a norm in Botswana, such that it is no longer hard to figure out why not so many people are enthusiastic about investing in our country.

The situation at our hospitals is heart wrenching. It's not at all unusual to find a nurse screaming at a patient, mistreating a patient or shouting from the top of her lungs to another nurse across the hall to have the CD4 count results of the patient in the consultation room delivered to them. Anyone who has been to a government hospital has a horror story to tell.

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Poor customer service is Botswana's hallmark