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Stanchart Launches Enhanced Digital Banking Platform

PAULINE DIKUELO
Pedzani Tafa
In its effort to move into digital banking, Standard Chartered Bank has launched a mobile banking application (app) ‘SC Mobile’, which will allow clients to bank at their own convenience.

This platform, which has already been launched in about eight of its African markets, is expected to give its clientele a consistent global-standard experience across multiple devices. The SC Mobile app, which will start functioning next month includes an online banking revamp, enhanced user experience with improved navigation and user-friendly interface on the bank’s website. Speaking during the launch, the bank’s head of Retail Banking, Pedzani Tafa said that mobile banking has massive demand in Africa and through the launch of the app, they want the bank to meet its clients’ needs and extend the ease of banking.

“The launch of our new mobile and online banking reinforces our commitment of bringing industry leading digital banking to our clients here and improving the client experience,” she said.

When assuring the safety of using the app, Tafa said that the app and the website will work together seamlessly, offering customers a unified digital banking experience retained within security features. She noted that the SC Mobile offers clients

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the ability to do both local and international telegraphic transfers from within the app.

“The revamp also comes with an expanded list of utility companies, transport companies and cable TV as well as internet providers ensuring clients can conveniently pay for their everyday needs,” she said.

Tafa also assured their clientele that they have considered introducing more digital platforms for the convenience of their clientele, which includes e-wallet, which will be rolled out sometime this year. According to the bank’s head of Digital Banking, Oaipetla Fantan they are also looking to continuously add to the number of vendors in response to client payment needs.  He said that the mobile app would offer touch ID login, a biometric fingerprint authentication technology and self-service wealth management tools.

“Clients will be able to set up their investment profiles online by answering a series of questions on their financial position, investment objectives and risk profiles thus gaining access to the bank’s investment products suited to their profile,” he said.



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