Good service pays off for tour guide :: Mmegi Online

A Kasane-based private tour guide will jet off to the United States (US) in the next few weeks, to be the guest of tourists who were swept away by his excellent customer service during their recent trip to Botswana. Staff Writer, PAULINE DIKUELO tells the guide’s story

Poniso Shamukani’s life was normal before April this year. The Satau village native, a 15-year veteran of the safari industry, was engaged in his usual duties as a tour guide at Abercrombie and Kent Safari in Kasane. The global group is among a niche of operators offering the ‘luxury safari’ experience where five-star hospitality and services sublimely meet the pristine wilderness experience.

Shamukuni began his career as a tour guide and after nine years, was able to upgrade himself to a position as a private tour guide, his passion for the craft landing him its most hallowed position. Private tour guides provide the A-grade wilderness experience for discerning tourists.

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