�Banks Listen!�

You really should listen to your customers. Your customers will tell you everything you need to know about how to make your company more profitable. What do they like about your organisation and the products you offer? Why do they keep on coming back to you? What stops them choosing another bank rather than yours?

Even people who aren’t your customers can offer you fantastic information on what you should do to attract them. Why don’t they come to your bank. Is it the location? Is it your charges? Is it your miserable staff? Is it you?

You don’t have to do ask these questions yourself if you’re not sure how to go about it. That’s what market research companies do for a living. I’m sure you can find one that will help you ask the right questions or you could just do it yourself. Stand at the entrance to your bank and ask customers as they leave how their experience was today. Ask them frankly why they came to your bank rather than anyone else’s. Ask how friendly your staff were. Ask them what you could do to make them happier in future. It’s not rocket science.

Editor's Comment
Congratulations Anicia Gaothuse!

The contest had 10 beautiful young girls as finalists and unfortunately only one could wear the crown.The judges picked Anicia Gaothuse. To all those who feel their contestant should have won ahead of Anicia for whatever reason, hardly; the judges found Anicia to be the best among the best, so desist from disrespecting our newly crowned queen on social media or anywhere else, for that matter! Each of the 10 beautiful young women had supporters...

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