Out of 11,000 companies registered in Botswana, only 1,554 companies have made claims to send their workers for further training. This percentage is very low compared to the constant outcry from companies and experts lamenting lack of skilled manpower in the country. There are many areas in which companies can take their employees for training, and the first such endeavour is customer service. It has been said many times that Botswana is lagging behind in terms of work ethic and good customer service, which is very true. Many workers, particularly those who deal directly with customers, still do not have the required skills to handle customers of different characters.
There are hundreds of companies that deal in highly technical areas, which should train Batswana to prepare them for future takeover. Perhaps the HRDC, the ministry of Labour and Home Affairs, or whoever is in authority should demand localisation policies and justify or explain why they have not trained Batswana for certain positions.
