�Poison�

No, I mean organisational poison. Some organisations are toxic, both to their customers and to their staff.

A couple of years ago, we ran a workshop for a company involved in healthcare and the people who attended were fantastic. They were energetic, fun and full of ideas on how to make their company better. The next week we did the same thing for another company, this time in the media business and they were even better. I have film of them dancing in the workshop, they were having that much fun. Then in the third week we did the same thing again with, this time with the employees of a parastatal.