BOCRA weighs in on 'disappearing airtime'

Friday, September 18, 2020

In the wind: Consumers have complained about 'disappearing minutes'

The Botswana Communications Regulatory Authority (BOCRA) says both consumers and mobile operators are responsible for protecting airtime and its unapproved usage.

Recently, consumers have expressed anger at instances where their airtime disappears while they are using data services.

Mobile operators have said this occurs when consumers do not subscribe for services to protect their airtime from being diverted to data services.

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