Customer Disservice: Consumer Watchcat Perspective

There are victims of violence. Victims of sexual abuse. There are victims of gender-based violence (GBV) which is generally accepted as female. You cannot be male and be a victim of GBV. That is just plain violence. At least that is the standard that obtains on these shores.

There are other victims we hardly ever talk about. Radio Botswana (RB) never talks about them. RB 2 never does either. Not even their elder sibling BTV. There are no rights group formed specifically for this to fight the victims’ cause. There are no NGOs trying to source the usual donations from the international community that are so hard to account for. These are victims of poor customer service! What we are experiencing on a daily basis is not customer service. At best it is customer disservice.

Getting exceptional customer service is like looking for a needle in the Gamodubu Landfill. The checkout staff routinely treat you like you are a great inconvenience to store procedure. And just pray to God that your change is not 5t or 10t.

Editor's Comment
Tighten the law on drug dealers

Our youth are perishing; their once hopeful bright future is going down the drain; all because of illicit drugs.It is very easy to blame the addict, but it is not as simple as that! Drug dealing is a very lucrative business for some shameless people amongst our society and as such they have come up with tight strategies on how to push their business.Drug addiction is bad, and while the individual on drugs sometimes might have been the one who...

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