Customer Disservice: Consumer Watchcat Perspective :: Mmegi Online

There are victims of violence. Victims of sexual abuse. There are victims of gender-based violence (GBV) which is generally accepted as female. You cannot be male and be a victim of GBV. That is just plain violence. At least that is the standard that obtains on these shores.

There are other victims we hardly ever talk about. Radio Botswana (RB) never talks about them. RB 2 never does either. Not even their elder sibling BTV. There are no rights group formed specifically for this to fight the victims’ cause. There are no NGOs trying to source the usual donations from the international community that are so hard to account for. These are victims of poor customer service! What we are experiencing on a daily basis is not customer service. At best it is customer disservice.

Getting exceptional customer service is like looking for a needle in the Gamodubu Landfill. The checkout staff routinely treat you like you are a great inconvenience to store procedure. And just pray to God that your change is not 5t or 10t.

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